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 Performance Toolbox |
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| "Most people will retain the impact of training only for
few weeks, without reinforcement." |
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How do we know if people are using the new knowledge and skills on the job following training? Do we know if it's making a difference?
Performance Coaching
Our Performance Coaching Model teaches managers how to:
- Transition from "manager" to "coach".
- Communicate openly to build comfort and trust.
- Support on-the-job performance through reinforcement and coaching.
- Receive and give corrective feedback.
- Be innovative and versatile in the use of reward and recognition programs
360º Performance Appraisal
Forsgren & Associates uses a completely customizable 360º performance appraisal tool to measure an individual's performance from the perceptions of others within and outside the organization Individual 360º performance reports enable managers and employees to evaluate their performance from the perceptions of others.
Monitoring Systems and Assessment Tools
Our Monitoring processes and tools are currently being used extensively throughout the call centre industry. Our Performance Assessment tools and processes are linked to the competency requirements of the job, and include:
- Monitoring forms and processes
- Calibration training for coaches to build skill recognition
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